1. Scope
This Privacy Policy explains how ShivAura ("ShivAura", "we", "us", or "our") handles information in connection with the Diabetic Complication Predictor Android application and related services (the "App").
By using the App, you acknowledge the practices described in this Policy. If you do not agree, please do not use the App.
2. Information We May Collect
Depending on the features you use, the App may process the following categories of information:
| Category | Examples | Why it may be used |
|---|---|---|
| Account information | Name, email address, account type, authentication identifiers | Account creation, login, recovery and account management |
| Health information | Blood glucose readings, HbA1c, blood pressure, pulse, weight, diabetes history, medication information and selected health conditions | Health assessments, tracking, reports and requested guidance |
| Images | Retinal/eye or other health-related images submitted for supported assessments | Image-based assessment features requested by the user |
| Assessment history | Past assessment inputs, results and reports | History, continuity and report generation |
| Professional information | Information supplied by healthcare professionals using professional features | Professional account and patient-management features where enabled |
| Technical information | App/device information, diagnostics, logs and crash-related information | Security, reliability, troubleshooting and service operation |
3. Health and Sensitive Information
Some App features require sensitive health information. You choose whether to use those features and provide the requested information. We use such information only for the purposes described in this Policy and for the feature you request, subject to applicable law.
Do not submit information about another person unless you are authorised to do so. If you use professional or patient-management functionality, you are responsible for having the appropriate authority and permissions to process patient information.
4. How We Use Information
- Provide, operate and maintain the App.
- Create and manage user accounts.
- Provide health assessments, reports, educational information and requested AI-assisted features.
- Process submitted images for supported image-analysis features.
- Respond to support requests and account-recovery requests.
- Protect the App against fraud, abuse, security threats and unauthorised access.
- Diagnose technical problems and improve reliability.
- Comply with applicable legal, regulatory and contractual obligations.
5. When Information May Be Shared
We do not sell personal information for advertising purposes. Information may be shared or disclosed when necessary to operate the App, including with service providers that process information on our behalf, infrastructure/hosting providers, authentication providers, analytics or crash-reporting services if enabled, and AI or image-processing services when a feature requires such processing.
We may also disclose information when required by law, to protect users or the public, to enforce our terms, or in connection with a lawful business transfer such as a merger or acquisition.
Where a third-party service receives information, its handling of that information may also be governed by its own privacy policy and contractual obligations.
6. Data Security
We use reasonable administrative, technical and organisational safeguards intended to protect personal information against unauthorised access, loss, misuse or alteration. No internet transmission or storage system can be guaranteed to be completely secure.
Users are responsible for keeping account credentials and devices secure and for signing out when appropriate.
7. Data Retention
We retain information only for as long as reasonably necessary to provide the requested services, maintain legitimate business records, resolve disputes, prevent abuse, comply with legal obligations, and enforce agreements. Retention periods may vary by data type and purpose.
8. Your Choices and Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict or otherwise control certain personal information. You may also have the right to withdraw consent where processing is based on consent.
To exercise a privacy request, contact us using the email below. We may need to verify your identity before completing a request.
9. Account and Data Deletion
You can request deletion of your account and associated personal information. Please use the dedicated Data Deletion page for instructions.
Some information may be retained where required or permitted by law, for security, fraud prevention, dispute resolution, or other legitimate legal purposes. When data is retained, we will limit its use to the applicable purpose.
10. Children's Privacy
The App is intended for people who can lawfully use health services and create an account under applicable law. We do not knowingly collect personal information from children in violation of applicable requirements. If you believe a child has provided personal information without appropriate permission, contact us so we can review the situation.
11. Changes to This Policy
We may update this Privacy Policy when our services, data practices or legal obligations change. The updated version will be published on this page with a revised effective date.
12. Contact
For privacy questions, requests or complaints, contact: